RB User Applications Download

RB User Applications by Convergys is a user-facing suite designed to streamline day-to-day customer care, rating, and billing operations for service providers. It offers a unified interface for managing customer accounts, products, usage, invoices, payments, and collections, with role-based controls and auditability to support high-volume, compliance-driven environments such as telecommunications, media, and utilities.

Key capabilities:

Account and service management: Create and update customer profiles, hierarchies, contracts, and subscribed services.
Billing operations: Orchestrate billing cycles, invoice generation, proration, discounts, taxation support, dunning, and write-offs.
Payments and adjustments: Post payments, refunds, credits, and reversals; handle disputes and adjustments with approval workflows.
Usage and rating oversight: View usage records, handle exceptions, and support re-rating based on price plans and promotions.
Customer care tools: Case and ticket management, activity tracking, and guided workflows to reduce handling time and errors.
Search and bulk actions: Advanced search, batch updates, and mass operations for operational efficiency.
Reporting and analytics: Operational dashboards and exportable reports for billing, receivables, and agent productivity.
Security and compliance: Role-based access control, SSO options, and detailed audit logs.
Integration: APIs and batch interfaces for CRM, payment gateways, mediation systems, and general ledger.

Benefits:

Improves agent efficiency and first-contact resolution through an intuitive, consolidated workspace.
Reduces operational risk with configurable approvals, audit trails, and standardized processes.
Accelerates revenue operations with faster billing cycles and clearer receivables management.
Adapts to organizational needs via configurable screens, workflows, and integrations.

RB User Applications is developed by Convergys. The most popular version of this product among our users is 5.3.